How do I Awaken a character?

Do characters have different stats and abilities in the Arena?

How can I stop my device overheating or losing too much power when playing the game?

Why did I not receive my Brave Souls Passport three-month subscription perks?

What are the draw rates for Summons Tickets acquired for free?

Why don't I get the rewards I want after watching lottery reward ads?

Why can't I find one of my characters?

Is Focus affected by Character Link Inheritance?

I character I own doesn't appear on the Edit screen. What should I do?

When is the purchase of a Brave Souls Passports reflected in-game?

Why did I not receive any Spirit Orbs when I powered up a character to max level?

What are the victory conditions in Score Battle mode and how do I increase my score?

Why does it say "Guild Leader cannot search or move to other Guilds"? What should I do?

Why is a quest I have not yet completed marked as cleared?

What does the "R:" in the bottom-right corner of an Arena character's icon signify?

In the Arena, how do you extend the time limit?

Do Epic Raid Medals reset when an Epic Raid finishes?

Why is the clear state of a quest not being reset?

How long is a Brave Souls Passport valid for?

What happens to my Brave Souls Passports if I change devices?