Tweaking some game settings and checking your network connection may help to stabilize your gaming environment. Please see below for some things you could try.

- Restart the game.
- Restart your device.
- Close other apps running simultaneously.
- Clear your browser history and cache.
- Make sure your internet connection is stable.
- Try connecting to the internet via a different method. For example, if you are connected via 4G or 5G, try connecting via Wi-Fi (or vice-versa).
- Toggle Airplane Mode on and then off.
- (Android only) Ensure that “Developer options” are turned off.
- Go to Home > Other > Settings > General and set graphic quality to "Very Energy Saving."
- Tap the cogwheel icon in the bottom right of the Title screen and then tap “Repair” to reload your game data. (This will download and re-install the entire game data. Please make sure that you have good network connection before performing this action.)

* Running other apps or inbuilt programs simultaneously may put undue stress on your device’s memory. 
* Active security software may affect game performance.
* The game cannot be played on rooted Android devices.
* If you are also experiencing connection issues when using other apps, please contact your internet provider as this issue may be with your internet connection. 

*Please take a moment to fill out the survey, thank you.