If you are unable to start the game, this may be due to your in-game settings or your internet connection. Try the following steps to resolve this issue: 

- Restart the game.
- Restart your device.
- Close other apps running simultaneously.
- Clear your browser history and cache.
- Make sure your internet connection is stable.
- Try connecting to the internet via a different method. For example, if you are connected via 4G or 5G, try connecting via Wi-Fi (or vice-versa).
- Toggle Airplane Mode on and then off.
- (Android only) Ensure that “Developer options” are turned off.

* Running other apps or inbuilt programs simultaneously may put undue stress on your device’s memory. 
* Active security software may affect game performance.
* The game cannot be played on rooted Android devices.

*Please take a moment to fill out the survey, thank you.